0800 193 8273
contact@tapestodigital.co.uk
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VHS conversion to USB service in UK

What sets us apart from other companies is how we do things. We offer complete transparency and streamlined processes, making things quick and easy for our customers.

Our Process is simple:

1

Once your contact form is received, we’ll get in touch to discuss your requirements.

2

Using our sophisticated CRM system, we’ll create an account and send you a link to your order. You’ll need to click on the link which will take you to your unique chat portal.

3

Your job will be assigned to one of our expert technicians who will digitise your videos

4

You’ll need to post or drop off your tapes to one of our Tapes to Digital retail partners, conveniently located around the UK. Please use tracking for any tapes sent by post.

5

When we’ve received your tapes, we’ll take a photo of each tape so we have a record of what’s been sent to us. These details will then be logged in our CRM system.

6

You’ll receive a confirmation email outlining what has been dropped off or posted to us, along with photos of your tapes.

7

We keep you informed every step of the way and you can see real-time updates in the group chat area of our CRM.

8

When your tapes have been converted to DVD or USB, we’ll send them back to you via your preferred method (by post or at the drop-off location). All postal orders will be sent with a unique tracking code.

1

Once your contact form is received, we’ll get in touch to discuss your requirements.

2

Using our sophisticated CRM system, we’ll create an account and send you a link to your order. You’ll need to click on the link which will take you to your unique chat portal.

3

Your job will be assigned to one of our expert technicians who will digitise your videos

4

You’ll need to post or drop off your tapes to one of our Tapes to Digital retail partners, conveniently located around the UK. Please use tracking for any tapes sent by post.

5

When we’ve received your tapes, we’ll take a photo of each tape so we have a record of what’s been sent to us. These details will then be logged in our CRM system.

6

You’ll receive a confirmation email outlining what has been dropped off or posted to us, along with photos of your tapes.

7

We keep you informed every step of the way and you can see real-time updates in the group chat area of our CRM.

8

When your tapes have been converted to DVD or USB, we’ll send them back to you via your preferred method (by post or at the drop-off location). All postal orders will be sent with a unique tracking code.

How we process an order
Customer receives email notification about their order
Hi,
Thank you for choosing Tapes to Digital to convert your tapes into digital media. This is your unique link for the chat room where we'll share order updates. Please click on the to be taken to the chat room.

We look forward to chatting withyou soon.
TTD team
*example conversation only
Customer clicks on link and is taken to chat
We've received your tapes and
have logged the following details:

The type of tapes:VHS
How we received the tapes by:by Post
When we received the dates:12.05.2019
How many tapes we received:3

Please check all details and let us
know immediately via chat if
there's an error.
Customer
Thank you.All details are correct. When will the order be ready?
TD Technician
You will receive a notification in your email When the order is ready.
TTD Manager
Your order is currently being worked on by one of our expert technicians
TTD Admin Your order has now been processed. Please check your email for the invoice.
Customer:
Thanks. Just letting you
know I've paid the invoice
today.
TD technicians:
Thank you. We have received your payment and your order is ready for dispatch hirrah! We'll send it back to you via your nominated method today.
Here are the details of what we have created for you and the number of tapes you will receive.Thank you for choosing Tapes to Digital to recapture your memories. We've now closed this order. Happy viewing! today.
*example conversation only
It's easy to covert your tapes with Tapes to Digital.
Ask us how we can help to convert your VHS tapes into USB.
Our checklist
IMPORTANT: Before you send us your tapes, please make sure you follow this checklist. It's designed to help you properly prepare your original videos or audio before we convert the tapes to USB
Check your tapes for mould (if mould is present, it'll appear like white patches on the tapes)*
Open the inside of the tape to check for snaps or tears*
Label your tapes using numbers. Please start with the number 1 and continue in a consecutive fashion. For example, if there are three tapes in total, please label in order - 1,2,3
Please name your tapes in the same way you'd like the DVD to be named for example, Janet and Sam’s 50th wedding anniversary. Names on DVDs cannot be changed once printed (Please note, there is a limit of 20 characters per label, per tape)
Note down how many tapes you’ve sent in for conversion (we’ll also send you a picture in the online chat room)
Post or send in the tapes in an opaque container or bag ONLY. We will return the tapes to you in the same way.
*Terms and conditions apply and extra charges

Ready to convert your tapes into digital? or need help?

Call us on 0800 193 8273 or email via the Contact page.