Terms of Service - UK

1. Introduction

Welcome to Tapes To Digital UK ("Company," "we," "us," or "our"). By accessing or using our services, you agree to comply with and be bound by the following terms and conditions ("Terms"). If you do not agree, you may not use our services.

2. Services Provided

We offer professional tape-to-digital conversion and video editing services. Our services include but are not limited to converting VHS, VHSC, MiniDV, Video 8, Hi8, Digital 8, Betamax, Betacam, audio cassettes, DVCAM, MPEG IMX tapes, and providing video editing and montage services.

3. Customer Responsibilities

Customers must ensure all media sent to us is legal, free of any offensive, illegal, or copyrighted content not owned by them. Customers are responsible for providing accurate information and ensuring that the materials are securely packaged for shipping.

4. Turnaround Time

Our estimated processing time varies depending on the type of service selected. We aim to complete services within the estimated timeframe; however, delays may occur due to high demand, technical issues, or unforeseen circumstances.

5. Limitation of Liability

We take great care in handling and converting your media; however, we are not liable for any loss, damage, or deterioration that may occur during the shipment or processing of your media. In the unlikely event of damage, our liability is limited to the replacement of the physical media with a similar blank medium.

6. Intellectual Property Rights

All materials and media submitted by the customer remain the property of the customer. The converted digital files and any enhanced versions produced by our services remain the customer's property. We do not claim any ownership rights over the content.

7. Price Match Guarantee

Guarantee applies only to businesses with more than two employees and those that use professional-grade equipment. Terms and conditions apply.

8. Payment and Refunds

For tape-to-digital conversion services, payment is due upon order completion and must be received before the collection or posting of the media. For video editing and montage services, payment is due upfront before the commencement of any work. Refunds will only be issued if a service cannot be completed due to technical issues or if we cannot fulfill the order for any reason. Customers must contact our customer service team within 7 days of receipt if any issues arise with their conversion.

9. Additional Fees

Long play and non-standard tapes may incur extra fees due to the additional time and resources required for conversion. 

10. Unclaimed Media

Customers are expected to collect their original media and converted digital files promptly upon completion of our services or when otherwise notified. If a customer fails to collect their media, or does not contact us regarding their order, within three (3) months of the initial drop-off date, Tapes To Digital Australia can no longer be held liable for the physical tapes or media. We reserve the right to dispose of, securely destroy, or recycle any media left unclaimed for more than three (3) months without further liability to the customer. 

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms shall be resolved in the courts of the United Kingdom.